Port Authority resumes regular hours for customer service operations

Port Authority of Allegheny County will resume regular hours of operation for its customer service center. As part of the response to COVID-19, Port Authority had previously reduced hours at the agency's downtown facility in March. According to a statement from Port Authority, they have successfully transitioned their customer service staff to remote working and they are now able to increase the times when customers can request assistance.

Representatives from the transit organization's customer service line will now be available for support weekdays from 6:00 a.m. to 7:00 p.m., and weekends and holidays from 8:00 a.m. to 4:30 p.m.

The downtown service center will continue to operate under the reduced hours of 8:30 a.m. to 4:30 p.m. during weekdays, and remain closed on weekends and holidays.

Source: Pittsburgh Business Times


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